Returns & Exchanges
At Jacoje, we want you to be completely satisfied with your luxury purchase. If your jewelry doesn't meet your expectations, we offer a 14-day return and exchange window for items in their original, unworn condition.
Initiate Your Request
Contact our customer support team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number and receive the appropriate return shipping address.
Package Your Item
Securely place the jewelry in its original Jacoje presentation box and include all authenticating certificates and original packaging to ensure a full refund.
Insured Shipping
Affix the provided shipping label or use a carrier of your choice with full insurance and tracking; we recommend signature confirmation to guarantee safe arrival at our facility.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing